FAQ

❓ Frequently Asked Questions

✨ What is Lumora?
Lumora is a modern skincare platform powered by AI. We take your skin type, goals, and (optional) selfie to generate a personalized skincare routine — backed by science and curated for you.
📷 Do I need to upload a selfie?
Not at all! You can complete the quiz without a photo and still receive a customized routine. That said, a selfie helps our skin analysis tool give even more precise recommendations — especially for things like texture, redness, or uneven tone.
🔐 What do you do with my data and photo?
Your privacy is a priority. Photos are used only for analysis and are never shared or stored long-term. We don’t sell your personal data, and any product insights shared with partners are fully anonymized.
💖 Are your recommendations affiliate links?
Yes — we link to trusted retailers, and if you choose to purchase through those links, Lumora may earn a small commission. It helps us keep the platform free to use — but there’s never any pressure to buy. We only recommend what aligns with your skin’s needs.
🌍 Is Lumora inclusive for all skin tones and genders?
Absolutely. Lumora is built to serve every skin tone, type, and gender identity. Our goal is to empower all humans to understand and care for their skin — with no filters, no judgment, and no assumptions.
🧠 What makes Lumora different from other skincare quizzes?
Most quizzes give generic results or push brand-specific products. Lumora combines AI-driven image analysis, personalized routines, and independent recommendations — all backed by derm-approved frameworks. We're product-agnostic and people-first.
🧴 Do you sell your own skincare products?
Not yet — but we’re exploring options for the future. Right now, our focus is helping you make smarter skincare choices using the best of what’s already out there.
💌 I haven’t received my routine email — what should I do?
Check your spam or promotions folder first. Still nothing? Reach out to us at admin@skinlumora.com and we’ll resend it right away.